Description:
Choice Business Solutions believes there is no wrong person…….We know that everyone is unique and talented in their own way. We are seeking the RIGHT individual to join a leading financial entity as a Customer Service Representative.
The RIGHT candidate will:
- Be able to work in a fast pace environment
- Be able to provide excellent customer service
- Understand member/customer needs and recommending suitable products utilizing the Organization’s preferred way of selling;
- Process and deliver responses to service requests from members and customers.
- Sell company’s products and services, opening/changing accounts and referring members and customers to the products and services offered by the companies within the group
- Participate in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required.
- Possess the ability to do basic accounting
- Have knowledge of Tracking potential member losses and revenue losses, alerting Branch management and assisting in halting such actions where possible
- Open accounts, make account changes and follow through on all account queries and requests for Building Society members as requested.
- Confirm transaction accuracy and completeness and check off all supporting documents
- Confirm exchange rate for currency/transaction type and effective date
- Update the system with all transactions processed while off-line within the same business day that the system is restored.
- Be able to conduct regular reviews of the policies, legislations and regulations related to the transactions within your responsibilities
Qualification and Experience
- A diploma or degree in Business Administration, Banking and Finance or other relevant field.
- Experience in Basic Accounting
- Experience in providing excellent customer service
The RIGHT candidate must:
- Be sociable
- Possess excellent communication and organizational skills
- Be reliable and honest
- Be energy driven
- Self-motivated
- Be able to work independently
- Possess excellent integrity
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